BEC口语真题语料–员工培训部分

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制定培训计划时需考虑的内容：

Identify training needs:

When arranging a training programme, it’s very important for you to fully understand your staff’s requirements, and the results they expect to achieve from the training. You need to have a deep talk with your staff and encourage them to write a personal development plan from which you can identify their career aspirations and training needs. Getting staff positively involved in this process will make them feel valued and respected and in turn they will take more seriously the opportunity of learning new skills and make the utmost of it.

Divide staff

After pinpointing your goals, the next task for you is to divide your staff into several groups according to their personal abilities and then train them towards different goals. For staff with a high level of skills you should train them towards the managing direction, however for those who have relatively weak abilities, you should focus on improving their basic skills and knowledge.

Costs

Besides, you need to set up a clear budget beforehand, and take it into account all the time. The amount of budget directly determines what level of training you can use and how you will arrange it.

常规培训：

Language training: The globalization of economy and wide-spread international cooperation have made English and indispensable tool for business people. As we all know, language is a central element in communication. Staff who can speak a fluent foreign language are more likely to build a good relationship with their foreign clients and achieve excellent performance in overseas transactions. On the contrary, it may pose a barrier to your job and even results in conflicts if you can’t communicate in a way that can accepted or understood by your clients. Therefore, foreign language ability is of great importance for the development of both individual and the company.

新员工培训：

如何使培训更有效

In today’s market/competition. How to achieve an effective cooperation within a company (improve teamwork)?

Firstly, set up a clear objective, and let staff know exactly what each member should do during the cooperation and what results they are expected to achieve.

Secondly, try to foster a spirit of teamwork among the whole workplace, and let members from different departments and levels realize the importance of team work and the significant strengths of cooperation so that a good atmosphere of mutual trust and help will be created. To achieve this, we can conduct some outdoor activities like rafting, sailing, and rock climbing to promote team spirit. These activities will not only increase staff’s problem–solving abilities but also can make realize the limitation of individual so that they will appreciate others’ capabilities better.

Thirdly, company should open supportive channels to encourage efficient internal communication. Organise leisure activities, like a tea party to promote face-to-face dialogue in an open, sincere, friendly and staff-oriented atmosphere where everyone can express their opinions freely. When all the members develop a strong awareness of cooperation, they would make joint efforts to achieve their common goal and ensure a higher level of performance.

加强沟通的重要性

As an effective way to enhance mutual trust and understanding and to create a dynamic working environment, internal communication undoubtedly has lots of advantages.

(1) It helps staff keep track of possible problems in their own work and make sensible adjustments at the right time. Besides, they can also use the ideas and opinions from others to improve their future performance.

(2) It also provide a platform for staff to show their talents and put their ideas across other, so that they can acquire recognition and appreciation from your boss

(3) Praise and compliment from above will in turn gives people a strong sense of honor and accomplishment, which will impel them to work harder.

Therefore, internal communication is of great significance for the development of both individual and the company.

The importance of involving staff in setting the objectives of a company’s business plan

Firstly, getting staff involved in the objective-setting process will make them feel valued and respected. You actually have fostered a spirit of teamwork and every member who belongs to the team share a common objective. In a team, people work more systemically and coordinate better with each other. This helps bring out the potential and creativity of individual and maximize the collective force of a team.

Secondly, the communication among your staff will be greatly enhanced and a good atmosphere of mutual trust and understanding will be created. All of these benefits will in turn bring out a higher working efficiency and better job performance, both of which are essential for the accomplishment of your goals.

How to ensure effective communication

As the leader of the company, you should open supportive channels to encourage internal communication. Firstly, organise leisure activities, like a tea party to promote face-to-face dialogue in an open, sincere, friendly and staff-oriented atmosphere where everyone can express their opinions freely. Managers should be encouraged to sharing information with their subordinates. They should let employees keep abreast with what’s happening in the company, so that they can make provision for any possible changes before they actually occur. Secondly, excessive competitions between units may hoard, rather than share information. To avoid this, a supervision mechanism that simultaneously rewards and disciplines knowledge-sharing activities should be put in place.

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