BEC写作：2012年高级商务英语：写作范文精选18

　　Dear

　　Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee's file.

　　So seldom is it that a customer takes the time to write a letter of appreciation， that I feel moved to reward your initiative.

　　Please accept the enclosed certificate， which， when presented， will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.

　　This is but a small token of our appreciation of customers such as you， upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.

　　Again， on behalf of our entire organization， a heart-felt thank you.

　　Dear

　　Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return.

　　If I may be of any assistance during Mr. Jones' absence，please do not hesitate to call.

　　Dear

　　The [product name and model number] that you mailed to us for repair was received on [date] We will be returning it to you as soon as the necessary adjustments are made.

　　We are sorry that you experienced a problem with our product and want to thank you for purchasing a [name of product]