2014BEC中级写作精选范文：拒绝退款信

　　BEC剑桥商务英语证书在中国被认可的主要以外资企业居多，特别是英联邦和欧盟成员国家的企业。BEC在外企及外籍人士中认可度还是很高的。BEC初级写作分为两部分，每部分都具有挑战性和趣味性：大家看到这些语言点的第一反应会是觉得它们之间毫无关联，有些意思甚至扯得太远，让它们同时出现看上去几乎是一种“不可能的任务”。这种把不可能变成可能的任务会带来新鲜感和挑战感，因为现在你们面对的是创造。建立在发挥想象的基础上，一切事物都可以以一定方式联系起来。你是不是开始跃跃欲试了?

　　拒绝退款信

　　Dear Sirs,

　　We have received your letter dated April5 and very much regret the difficulties you are having with the electronic counters supplied to your order No. 865

　　All our counters are made to be identical in design and performance and it is difficult to understand why some of those sold to your customers should have given trouble. From what you said it would seem that a number of the counters included in the latest batch escaped the examination we normally give to all counters in our inspection deparment, where each counter is individually examined before being passed into store.

　　We understand your problem, but regret that we cannot accept your suggestion to take back all the stock unsold from the batch about which you complain. Indeed, there should be no need for this since it is unlikely that the number of faulty counters can be very large. Of course we will be glad to replace any counter found to be unsatisfactory, and we are prepared to allow you a special discount of 5% to compensate for your trouble on this particular batch.

　　We trust you will accept this as being a fair and reasonable solution of this matter.

　　Yours faithfully,

　　Peter Wood