商务英语：高级口语素材(一)

　　口语作为商务英语BEC交流与沟通的重要组成部分之一，毫无疑问是最为直接、快捷的。然而，事实上，如何成功地与英美商业人士面对面沟通，对许多国内商务人员来讲仍是一大挑战。笔者根据多年与英美商业人士打交道的经验以及多年的理论研究，通过本文向读者介绍了BEC商务口语的具体过程，并分析了其中所涉及的功能句型、身体语言、文化差异以及其他注意事项。

Formal Verbal Communication in Business I

　　正式商业交流 (1)– 研讨会

　　Part I Objectives

　　Procedures of Seminars Leading and Commonly UsedSentence Structures

　　研讨会各个程序及常用句型

　　Questioning Techniques

　　提问技巧

　 Leader and A Good Listener, At the Same Time

　　做好的听众，做好的领导者

　　Giving Criticism

　　提出批评观点的技巧

　　Part II The How-Tos

　　Leading Seminars/ Questioning Techniques

　　General procedures of a seminar/lecture

　　1) Self-introduction

　　2) Introduction of Topic

　　3) Describing sequences and timing

　　4) Highlighting information

　　5) Involving the audience

　　6) Giving instructions

　　7) Checking understanding

　　8) Asking questions

　　9) Clarifying questions

　　10) Evading questions

　　11) Inviting comments

　　12) Interrupting

　　13) Transitions

　　14) Reformulations

　　15) Closing

　　Language Reference

　　Self-introduction 自我介绍

　　Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecturebecause---

　　I have done research in / I have a special interest in / my experience is in

　　Introduction of Topic 话题介绍

　　In my presentation/talk/lecture today I shall be dealing with---

　　The subject of my ---- today is ----

　　What I'd like to do today is introduce/suggest/ analyse/ describe / explain

　　My topic/subject today is ---

　　I shall be dealing with 2/3/4…. main areas/topics/subjects today

　　Describing Sequences and Timing 程序介绍与时间安排

　　First I want to /spend a few minutes outlining ---/remind you of the backgroundto/summarise the ----/explain---/ present---

　　Next I shall---/after that I will take the opportunity of describing---/

　　Then we'll look at---

　　Finally I want to---

　　Highlighting Information 重点介绍

　　(Rhetorical questions)

　　So, what does that mean?/How can we interpret this?/What's the explanation forthis?/What are the implications of these findings?

　　(Change of focus)

　　What that tells us is/What I'm suggesting is/What is clear is that

　　(Introducing auxiliary verb)

　　So clearly we do need to--/Obviously they did understand that---/ Of course you do wanto know why---

　　Involving the Audience 听者的参与

　　Let's have a show of hands, how many of you agree with ----

　　I'm sure we all know what it's like to---

　　Let me ask you spend a couple of seconds thinking about---

　　Well, what would you do, I wonder---

　　Just look around the room and take a note of /how many men are wearing a tie---/howmany people are wearing jeans---/the average age of the participants

　　Giving Instructions 给予指示

　　For this exercise, we are going to work in pairs: groups of 3/4/5

　　Make a note of these words/figures

　　Read the paragraph on page ---

　　Please note that I shall be timing the exercise and you have exactly 7 minutes

　　Now complete the questionnaire and put your name in the top left-hand corner

　　Checking Understanding 随时观察听者反映

　　Is everyone with me so far?

　　Are there any questions at this stage?

　　Would anyone like me to run through that again?

　　If you have any problems with the detail, don't worry because all the information is in yourhandout

　　Asking Questions 询问问题

　　Direct questions/open-ended:

　　What/why/how/where/when

　　Closed questions :

　　Do you/did you

　　Delicate questions:

　　I was wondering if/ could I ask you/ would you mind telling me/if it's not indiscreet I'd like toknow/might I ask/may I ask

　　Clarifying Questions 澄清问题

　　So you want to know about---/is it the figures that worry you/ when you say---do youmean---/If I've understood the question you want to know about---

　　Evading Questions 回避问题

　　That's not really my field---/ that's a bit outside the scope of today's topic/ I haven't gotthe precise information with me today/ that's not really for me to say/I'd need notice of thatquestion to answer you in full/this is not really the place to discuss that matter/ perhaps that'sa question for another meeting

　　Inviting Comments 鼓励并听取意见

　　Has anyone got any questions at this point?

　　Would anyone like to comment on that?

　　Does anyone disagree with my last point?

　　Can anyone confirm my experience?

　　If nobody has any questions then I'll move on

　　Interrupting 中断

　　I'd like to discuss it further, but I think it's time to move on

　　Could I just stop you there---

　　If I might just add----

　　I'm sure we'd all agree, but perhaps we should get back to the main point

　　Transitions 过渡

　　If we could now turn to---/my next point is---/ what I want to do next is ---/ let's move onto---/that completes my analysis of---/so, now we are going to----

　　Reformulations 总结

　　If I might just go over that again---/so, in summary---/ just to remind you of the keyfacts/the main points/ the advantages of---/my main arguments were---

　　Closing 结束

　　Thank you for listening to me today

　　I hope you have found my presentation useful

　　Thank you for your attention