新东方商务英语初级口语素材二（电话技巧）

　　BEC剑桥商务英语证书在中国被认可的主要以外资企业居多，特别是英联邦和欧盟成员国家的企业。BEC在外企及外籍人士中认可度还是很高的。

　　强烈建议大家在考前一至两周开始写作和口语部分的定时模拟，在考试规定的时间内尝试实战性质的写作和口语对话，这对消除考试紧张情绪、调控心理状态很有帮助。

Answering the phone

　　Hello!

　　Good morning. Grant Hotel. Reception. SusanPark speaking. How may I help you?

　　Susan Park’s Office.

　　Susan Park/Susan/Park.

　　May I know who’s calling please?

　　May I know what this is in reference to?

　　Asking to speak to someone

　　May/Could/Can I speak to/with Dr. Smith please?This is John Green speaking.

　　I’d like to speak to Dr. Smith please. This is John Green.

　　This is John Green from ABC. Is Dr. Smith in, please?

　　Is Susan there?

　　Dr. Smith please.

　　I’m with… and I need to talk with… about…

　　I’m representing … May I speak with…, please?

　　Asking someone to wait for a moment

　　Would you mind holding a minute while I try to find her?

　　Could you hold on, please?

　　Please hold on for a second.

　　One/Just a moment, please.

　　Hang on. I’ll get him.

　　Just a second.

　　One moment, please. I’ll see if he’s in.

　　Asking the caller to leave a message

　　I’m sorry but he’s not here right now. May I take a message or would you like to call backlater?

　　I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have himreturn your call?

　　I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could youcall back in a few minutes/later/in a little while?

　　I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I havehim return your call?

　　Transferring information

　　Could you repeat that, please?

　　Could you say it once again?

　　Can you say it louder/slower?

　　Have you got that?

　　Could you please spell it?

　　Anything else?

　　Would you like me to read it to you again?

　　Let me repeat to see if I get it.